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Customer Service

Shipping & Delivery Ledstore calculates shipping costs at the time of purchase and determines the cost by product weight, destination and quantity. Larger, heavier items require additional attention and may be shipped separately.
Products are typically sent within approximately fourteen (14) days from the date your order is processed, unless we state a different schedule or the particular product you ordered is limited in quantity, backordered, or out of stock or you make a product request during a high volume period such as major holidays.
Your order will typically be delivered in 5 to 7 business days. In the case of a back-order, we will notify you within 5 business days. Contact customer service on all time sensitive schedules to verify inventory levels. Please note that all orders are processed Monday through Friday from 8:00 am until approximately 3:45 pm. Orders are not processed and shipped on weekends or holidays. If you have a strict deadline, you must contact customer service to ensure we can meet your project needs.
Privacy & Security Ledstore takes our customers' security seriously and our site is very secure. Ledstore uses industry standard security standards. During the ordering process, if making a payment by credit card, the area in which the payment is made is a secured area of our web site. In this secure area, personal information will be encrypted and processed by an official employee of Personal information can also be submitted over the phone. In order to use this possibility, please contact a customer service representative.
Any information provided is used by Ledstore only to serve our customers in the best and most efficient way. Your security is important to us and we do not sell our mailing list to anyone.
Returns & Replacements Ledstore is dedicated to delivering the best service to our customers. We strive to deliver your order correct the first time, and in a damage free way. If you have issues with your order, you can be assured we will resolve it beyond your expectations. Ledstore allows seven (7) days to inspect your order to ensure all items have arrived correctly, and in a damage free order. If you received incorrect items, or the shipment is damaged, please call or email us immediately in order to arrange replacement items at no charge for you.
If you are not satisfied with your purchase within 30 days of delivery date, you may exchange the item(s) or receive a 100% store credit. Items older than 30 days of delivery date may not be returned.
Returns for refund will be subject to a 20% restocking fee, or a customer may also choose a 100% store credit. The 20% restocking fee applies to all refunds if the customer declines a store credit. Shipping costs are non-refundable.
Below are the requirements for a refund.
1. Items must be in new, never installed condition.
2. Free of scratches and evidence of installation.
3. Items must be packaged in original individual packaging.
4. Items must include all accessories.
Please contact customer service to request a Return Merchandise Authorization (RMA) code. All returns must be approved in advance and returned with shipping prepaid in original condition, in their original packaging and must be in new condition. Installation of products which cause damage voids any return and credit. will inspect all returns to determine the condition of returned products. Final decision of the credit worthiness will be determined after inspection. No returns will be allowed without an RMA number.
All products with written or expressed warranties will be gladly satisfied, replaced or credited within the warranty time limit. If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is for a specialty item or the product has already shipped, your order will be cancelled without penalty. If your order is for a specialty item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by that manufacturer as well as returning the shipment. employs professional packers and shipping technicians who are experienced in fragile shipping. With all the precautions taken by our staff to ship our products securely it is rare that an order is lost or damaged. In the instance that loss or damage does occur, our Customer Service Department will correct matters to your satisfaction.
Payment, Pricing & Promotions
We accept a variety of payment methods (Visa, Mastercard, bank transfer, direct BITCOIN transfer, etc.).
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Viewing Orders
Click the “My Account” link at the top left hand side of our site to check your Orders Status.
Updating Account Information
Click the “My account” link at the top left hand side of our site to edit your account information.
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Phone: +1 208 330 8947

Address: 1712 Pioneer Ave, Cheyenne, WY 82001, USA

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